Basic Troubleshooting for the Wave

While waiting for support, you can follow these instructions to try and figure out where the problem lies. Remember, the more information we have, the easier it is for us to help you, we are always happy to assist, so please reach out to us if you are experiencing an issue with your product. 

Try to sync between each step. If at any point during this troubleshooting the device seems to operate properly, stop! Then tell me after which step it started working. Here goes:


    1. Restart your app.

    2. Delete your app.

    3. Reboot your phone.

    4. Install the app again from the iTunes / PlayStore.

    5. Look for any available firmware updates in the app. If there is one, do the update, then restart the app.

    6. Take out the batteries of the device and wait 30 minutes.

    7. After 30 minutes, reinsert the batteries. Now, you will have to wait for 1 hour before you can sync to the device again.


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