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Wave: Syncing issues / not able to pair to unit or sync with Bluetooth

Are you experiencing syncing issues with your Wave? In some very rare case, some extra steps are required to sync or pair the monitor. App updates are continuously improving syncing functionality. 

Meanwhile, here are some troubleshooting tips that may help:


Troubleshooting

Try to pair or sync the device after each step. If at any point during this troubleshooting the device seems to operate properly, stop! Do NOT continue down the list if things are working after a step. Here goes:

1. Restart your app.

2. Delete your app.

3. Reboot your phone. 

4. Install the app again from the iTunes / PlayStore. 

5. Look for any available firmware updates in the app. If there is one, do the update, then restart the app.

6. Take out the batteries of the device and wait 30 minutes.

7. After 30 minutes, reinsert the batteries. Now you will have to wait 1 hour before you can sync again. 

8. Now, you will need to do something that may delete all your previous data. So ensure you take a screenshot or write down your measurement numbers if you want to keep them. In the device menu, select your device, and then "unpair". 

10. In the app go to "add new device" and try to pair to the device.

11. If none of these steps work, please don't hesitate to contact us

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4 Comments

  • 0
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    Joshua Austill

    My wave can't go 48 hours without loosing sync.  I'm have to unpair it every other day since I got it.  It's really getting old :(

  • 0
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    Simon Garcia

    Agree with J Austill. #8 is not an actual solution since there is no option to export data. The suggested method of “backup” is insulting to customers, please remove it.

  • 0
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    Cpkokoska

    I'm in the same boat as the other users - unit won't sync after 24 to 48 hours of operation. First unit failed an hour after initialization. This second unit worked fine for a few days but now doesn't communicate at all! Really getting fed up with this!!!!

  • 0
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    Alessandro Bursese

    I have the same problem with two devices. One is in repair from 8 november and i have no information about the status (the support team don't responde). the other device after two months fail to sync and the solution above it's useless. I think they have a big problem with this device.

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