In general, we fix or replace devices with factory errors that are noticed and reported without undue delay within the first 12 months after delivery.
Customers in EU enjoy a 2-year legal guarantee at no cost, regardless whether the instrument is bought online or in a shop.
If you have any issues with your instrument, please get in touch with us: we are happy to help! You can contact us here. Please make sure to let us know the serial number of your device, located under the back attachment plate, on a small sticker.
You can always read our updated Warranty here.